Shipping & Returns
Shipping Domestic
Framed prints are shipped via Ground Shipping. Shipping choices will be displayed upon checkout.
Framed prints are shipped in a bespoke double-wall cardboard box. The box is lined with foam padding. Extra protection for the frame and glazing is insured by applying foam spacers. Foam corner tabs are used to reinforce and protect the frame's corners. Finally, a final wrap of bubble packing and taped keep it all together before inserting into the bespoke double-wall cardboard box for shipping.
Non-framed, print only orders are shipped wrapped in paper with cardboard pads front and back and placed in a rigid cardboard envelope for shipping.
How long will it take to receive my print?
Unframed prints arrive in approximately 1 - 2 weeks. Framed prints arrive in approximately 2 - 3 weeks. Please note that all prints are made-to-order and we do not stock inventory. We print orders at the beginning of work week for orders from the preceding week. Once your print is made by our printer, it must be allowed to dry for 24 hours before being framed then shipped to you.
Shipping International
We do ship unframed prints internationally via UPS. Please allow an extra week for delivery. Unfortunately, because of the high shipping cost we do not ship framed prints internationally at this time.
Returns
Surface Visions does not accepts returns. Works damaged in transit may be exchanged on a case by case basis. Please email us as soon as you receive the damaged work at info@surfacevisions.com.
We stand behind our art with a 100% quality guarantee. Surface Visions prints on the best paper on the market with a fine art printer in the USA. Each work is created custom just for you and non-returnable. Surface Visions color matches every print to the artists' source file and fully authenticates every piece.
Occasional damage by our shipper in transit happens and is out of our control. We are happy to work with you to immediately resolve any damage that might occur.
If your work is damaged or you received the wrong image please email us at info@surfacevisions.com.
Please note that we work hard to ensure that all images are displayed accurately, however screen resolutions and brightness may reflect sublet variations from the final printed edition.